Shipping and its associated costs is sometimes the biggest concern when purchasing items online. That’s why at bioGenesis, we ship all purchases and orders for absolutely FREE.
Depending on your location, different courier will be used to delivery your order. We currently work with the likes of DHL, FedEx, TNT and EMS to ensure the highest quality service for all our customers.
Online tracking information will be available for all deliveries, this will minimize the chances of items being lost or misplaced during shipment. Customers will also be able to monitor the status of their orders through respective websites of the courier services.
Dispatch time may differ for different items, but as a standard, we ship deliveries within 1-3 working days from receiving an order.
Delivery time frame is normally within 7 days from dispatch, this will vary depending on your location and local custom handling. It is possible that customers from some countries will recieve items quicker then others.
If you are unsure about the delivery of your item, please feel free to contact us through email and our sales representatives will gladly assist you.